Help Center
Product Info
How to find my size?
Check out our full size guide here.
Are our press-on nails reusable?
Certainly! Our handcrafted nails aren't just a one-time affair. Infused with our brand's dedication to quality and originality, CHU-FEN press-on nails are designed for the modern individual who seeks both style and sustainability. With mindful application and gentle removal, you can dance with these jewels multiple times, making every ensemble an encore of elegance. Experience beauty, reimagined and reusable, with CHU-FEN. ♻️
How are the different shapes and lengths looks like?
You could check with our nails shapes.
How are CHU-FEN Nails different from the other press-on nails?
- Handmade Artistry: Each Ersa nail is meticulously handcrafted by elite nail artists, offering salon-level sophistication and quality without the time and costs of a salon visit.
- Exquisite Designs: Our creations stem from original ideas, combining both modern trends and timeless elegance.
- Quality Material: We utilize only premium materials, ensuring longevity and a chip-resistant experience.
Are we vegan and cruelty-free?
Absolutely! We're firmly committed to being vegan and cruelty-free. This ensures that we never test on animals, refrain from using animal-derived ingredients, and only collaborate with suppliers who share our compassionate ethos.
Do we offer any customization?
Sorry, due to the current order volume and our production capacity, we are unable to offer customization at this time.
We welcome you to subscribe to our newsletter, and we will notify you as soon as we are able to offer customization services in the future.
Shipping & Delivery
Where do you ship to?
At CHU-FEN, we're passionate about delivering our handnade press-on nail to all around the world.
Explore our comprehensive shipping destinations list here.
Don't see your country or region? Don't hesitate to contact us, and we'll see how we can make it work for you.
Is there free shipping?
Yes, we're thrilled to offer complimentary shipping on all orders exceeding $79 USD.
See how close you are to unlocking free shipping in your cart overview.
How much and how long does it cost?
Kindly allow 2-5 business days for our dedicated artists to craft your perfect set.
Your order will be dispatched as soon as our nail techs finish handcrafting your nails. Keep in mind, we're in full swing on business days, which excludes weekends and public holidays. As soon as your package begins its journey to you, you'll receive an email with a tracking number to chart its progress.
Shipping specifics, including charges and estimated delivery times, will be clearly laid out for you during checkout.We're thrilled to offer complimentary shipping on all orders exceeding $79 USD.
Here are the full details of our Shipping Policy.
Why is my tracking not updating?
We're sorry to hear your tracking isn't updating. Occasionally, carriers may take 1-2 business days to update shipment statuses.
If you're still facing issues a few days after receiving your tracking number, please contact us with your order details. We're here to help!
Returns & Exchanges
Do we offer refunds or exchanges?
For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.
We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓
Please check our Returns & Exchanges Policy for details.
I've received a damaged item, how can I get assistance?
While rare, if you happen to receive a faulty item or if there's an oversight on our part, please reach out to us immediately.
Don't hesitate to contact us at chufen.official@gmail.com. We are here to help you throughout the return process.
We promise to address such issues with urgency and care, handling them on a case-by-case basis to ensure your complete satisfaction.
Payments & Safety
What forms of payment we you accept?
We currently accept PayPal payments, and we will open up more payment channels in the future.
Couldn't Find Your Answer?
We are here to help, if you couldn't find the information you were looking for , please reach out to us directly. Our team is eager to assit you.